Shop now. Pay later. With Klarna.
Together with Klarna we offer you a completely new shopping experience.
Flexible, safe, simple.
With Klarna you experience a new shopping world. Simply choose one of Klarna's payment options at the checkout and decide for yourself whether you want to pay for your purchase later or in installments. In short: shopping as it should be. Flexible, safe and easy.
This is how you shop with Klarna.
Shop better.
With the Klarna app you can view your orders at any time, process existing payments, manage returns and so much more. Don't you have your cell phone at hand? Then simply log in on the desktop via https://app.klarna.com/login. And if you have any questions: Ask us any time in the Klarna chat in the app.
Shop safely.
With Klarna you are always on the safe side. With Klarna buyer protection and the latest protection and security measures, your data is protected from unauthorized access at all times.
FAQ
Do you still need help? Check out the full FAQ page here. You can reach us at any time at https://www.klarna.com/de/kundenservice/, or write to us in the Klarna chat in the Klarna app. We are there for you 24/7.
I received an invoice that I have already paid. What should I do?
Please first check whether the invoice amount was debited from your bank account and whether Klarna was the payment recipient. If your payment has not been processed despite providing the correct information, log in to Klarna and select “Report a problem” so that your invoice will be paused. If you paid an invoice directly to the retailer, please contact the relevant retailer and ask them for a refund. Then transfer the amount to Klarna again.
I have not received my order. What happens to my bill?
Of course, you don't have to pay the bill as long as you haven't received your order. If the payment deadline is approaching and you still have no information about the status of the delivery, please contact the merchant. To do this, log in to Klarna and select “Report a problem” so that your bill will be paused until your order arrives.
The total amount on my invoice is incorrect. What should I do?
If the invoice amount does not match the amount of your order, you should not pay the invoice. Please contact the retailer directly to correct your invoice. While you are waiting for a new invoice from the retailer, log in to Klarna and select “Report a problem” to pause your invoice until it is corrected.
How should I proceed if I want to return goods?
First, follow the retailer's return instructions and don't forget to keep the tracking number of your return. Log in to Klarna and select “Report a return” so that your invoice will be paused until your return has arrived at the retailer. As soon as the retailer has registered your return, you will receive an adjusted invoice, which you can then - as always - pay via Klarna
About Klarna
Klarna is one of the world's leading payment providers and a licensed bank that is transforming the shopping experience for shoppers and merchants. Klarna offers uncomplicated solutions that allow people to shop and pay easily, securely and flexibly. Klarna works with over 400,000 retailers such as H&M, Spotify, MediaMarkt, Expedia, Adidas and Deutsche Bahn and currently employs over 5,000 people in 45 countries.
https://www.klarna.com/de/uber-us/
