Return Policy

The duration of the commercial guarantee offered is 24 months.

There is no guarantee for accessories.

For returns please send to the following address:

BoduoAHS, Cannonstrasse 4,
71384 Weinstadt, Baden-Wuerttemberg, Germany

Right to withdraw

The cancellation period specified in this section is considered the minimum period that must be adhered to. The customer's right of withdrawal is 30 days after receipt of his order, unless otherwise agreed. If you order multiple products that are delivered separately, the 30 day period begins with the receipt of the last of these products. The day of product receipt does not count towards this 30 day period and if the 30 day period ends on a Saturday, Sunday, public holiday or non-working day, it will be extended to the first following business day.

In application of the withdrawal period, the customer is legally entitled to request, without giving any reason, a refund of all amounts paid (including the costs of standard delivery) upon return of the product. But if the customer wants to return the product without any reason, the customer should bear the return costs themselves. Refunds and exchanges will be processed by FE within 3 business days of receipt of the product.

The right of withdrawal does not exist, among other things:

  • when supplying goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to personal needs;
  • for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
  • If the delivered product is a smartphone or other electronic device that is linked to a specific person or a specific account using a cloud service (e.g. the “Find my iPhone” in Apple’s iCloud), it can only be returned when the device is no longer linked to a specific account. If Fonevent determines when checking the device that it is linked to such an account, it will be sent back to the customer to be unlinked. Otherwise, the customer must pay additional compensation in full.

We undertake to refund the customer who has exercised his right of withdrawal the amount paid no later than two (2) working days after receipt and inspection of the product.

Sending the invoice

The invoice corresponding to the order must always be given to the customer upon completion of the delivery and must contain all the mandatory information provided for by the applicable laws and regulations. We will send the invoice via the customer service interface of the platform or by email at the customer's request within 24 working hours.

Questions about product deliveries

a. Delayed delivery

In the event of a delayed delivery, the customer must be clearly informed and reassured of the new delivery date and provided with an alternative tracking number.

b. Package not received by customer

In the event of a package not received by the buyer despite the carrier's delivery confirmation, or in the event of a lost package, an investigation must be initiated with the transport service provider. The customer must provide the following supporting documents: declaration on his honor, photocopy of his identity card (and possible report if it is a case of identity theft or misuse). Once we have received the documentation necessary to initiate the investigation, we will issue a full refund of the order within 72 working hours.

c. Damaged packages received

In the event of a product that the customer or the seller received damaged in the event of a return, an investigation must be initiated with the transport service provider.

To carry out the investigation in the case of a product delivered to the customer, we will collect evidence from the buyer, whereby the customer must inspect the package and report any problems of non-conformity no later than 72 hours after delivery, following receipt of the product.

The following are considered evidence:

  • Photo of the packaging of the product;

  • Photo of the damaged product;

  • Photo of the packaging label with the tracking number.

The investigation will be initiated once this information has been forwarded to the carrier and the customer should then return the product to us using a return label provided by us.

Within a maximum of 72 working hours after receiving proof of shipping or after receipt of the product by the customer, we have two options:

  1. Send the customer a similar product;
  2. Give a refund.


Last updated: Nov. 1, 2023